FAQ
Have Questions?
Find the Answers Here!
Do Organix® products contain sulfates?
No, Organix® products use a unique sulfate free surfactant. They contain no lauryl or laureth sulfates.
Do Organix® shampoos and conditioners contain parabens?
No, all Organix® shampoos and conditioners are paraben free.
Is Organix® safe for color treated and/or highlighted hair?
Yes, Organix® luxurious formulas won’t bleach out your hair color or highlights. They are gentle on color treated hair.
Are Organix® products tested on animals?
No, Organix® products are NOT tested on animals, and we proudly have this declaration on each and every bottle. Organix® does not initiate animal tests on either finished products or ingredients whether directly or indirectly. All ingredients used are carefully monitored. All suppliers are requested to confirm that their materials have not been tested on animals. Ingredients which do not have this data supplied for them are not used in any products. Organix® is against the suffering endured by animals when ingredients and products are tested. We support suppliers and organizations that are developing alternative methods of testing without using animals.
Are Organix® products gluten free?
Yes, our entire Organix® line is gluten-free
Does Organix® contain animal by-products?
Yes, some of our shampoos and conditioners do contain animal by-products such as keratin derived from sheep wool and whipped egg white proteins. Our products also contain silk amino acids, but the silk is extracted naturally. For an animal free product I would recommend the hydrating teatree mint or the rejuvenating cherry blossom ginseng shampoos and conditioners, but please keep in mind that while they are animal by-product free, they still contain the silk and then that would be a matter of your personal preference.
Are Organix® products available online?
Yes, although we do not currently offer Organix® products directly from our website, Organix® products may be purchased online from a number of websites including: amazon.com, cvs.com, walgreens.com, cosmeticsolutions.biz, and many others.
Which Organix® collection should I use for my hair type?
Organix® has a collection of innovative and creative products to fit the needs of every hair type, for example if your hair is dry you may want to choose either the Organix® Hydrating Teatree Mint collection, Organix® Renewing Moroccan Argan Oil collection or the Organix® Noursihing Coconut Milk collection. If however your hair is lifeless, you may want to try either the Organix® Revitalizing Pomegranate Green Tea collection, or the Organix® Fortifying Lavender Soymilk collection. For those with curly hair, you may enjoy the Organix® Nutritional Acai Berry Avocado collection, and for those looking for a more smooth or silky finish to your hair you may try either the Organix® Smoothing Shea Butter collection or the Organix® Soft & Silky Vanilla Silk Collection. Organix® has a variety of products and collections to help you look your best! Feel free to browse our website and read the description for each item to help you decide which Organix® product best suits your need or desired look.
Where can I buy the skin and body collections?
Our new skin and body collections are available at Rite Aid, Ulta, Harmon Discount, and Select Bed Bath & Beyond's. You can also purchase online at www.facevaluesonline.com, www.stylefind.com and from Ulta.com.
My product had a $50 Gift for You hangtag, where can I find more information about the skin care rebate?
If you visit the homepage of our website you will see buttons for In The Press, Create our Commercial, and $50 Gift for You. Just click it for details.
I recently purchased Organix® and sent in a form for a rebate. How long will it take to receive my check?
Organix® enlists a third party marketing company to administrate the rebate redemption. Typically it could take 10-12 weeks to receive your check. We appreciate your patience! Go to www.cmspromocheck.com to check the status of your rebate.
I heard that Brazilian Keratin Straightening could be dangerous?
We do not add any formaldehyde to our Brazilian Keratin Therapy 30 Day Smoothing Treatment nor will it produce formaldehyde when heated. It is a safe alternative to the expensive salon treatments.
I cannot find the instructions for the Brazilian Keratin Therapy 30 Day Smoothing Treatment?
If you look at the back label on the bottle, it says "Lift for Directions", just peel the top layer off to see the instructions. You can also click here.
When using the Brazilian Keratin Therapy 30 Day Smoothing Treatment, when is it okay to color my hair?
Organix® Ever Straight Brazilian Keratin Therapy 30 Day Smoothing Treatment can be used on highlighted, color treated, chemically relaxed, wavy, curly, and damaged hair. As with most hair treatments, we do recommend performing a strand test in a discreet location, especially if you have light colored or chemically treated hair. In isolated circumstances, some may experience a discoloration of the hair. For best results, use Brazilian Keratin Therapy 30 Day Smoothing Treatment 1 – 2 weeks prior to coloring.
Can I use the Brazilian Keratin Therapy 30 Day Smoothing Treatment while I am pregnant or nursing?
We would recommend contacting your physician. All of the ingredients are listed on the packaging.
Will the Brazilian Keratin Therapy 30 Day Smoothing Treatment discolor my hair?
As you may already know, our hair is made up almost entirely of keratin protein. The 30 Day Smoothing Treatment binds to specific amino acids found in the keratin protein of our hair. People with higher levels of these types of amino acids in their hair are at risk and have the potential to develop a change of color. In isolated circumstances, some may experience a discoloration of the hair. As with most hair treatments, we do recommend performing a strand test in a discreet location, especially if you have light colored or chemically treated hair. Any change in color will occur immediately upon applying the flat iron.
I just applied the Brazilian Keratin Therapy 30 Day Smoothing Treatment and my hair is greasy feeling?
It may be because you used a tad too much treatment. There should be enough for two or three treatments in one bottle for someone with shoulder length hair. By the end of the first day that feeling will start to fade and will be hardly noticeable on day two, and then it is time to wash. Try to hang in there because the results are so worth it. If you wash prior to the 48 hours, the product may not work and/or not last the 30 days.
How often can I use the Brazilian Keratin Therapy 30 Day Smoothing Treatment?
You can use the 30 Day Smoothing Treatment as often as you would like. Unlike other hair straighteners, BKT treatments actually make the hair healthier. As you may know, our hair is made up almost entirely of keratin, so when you replenish the keratin proteins, you are making the hair stronger.
I have left-over 30 Day Smoothing Treatment; how do I apply a touch-up?
The pre-shampoo is only required prior to the first use to remove any product build-up. If you wish to repeat this step, you can use any clarifying shampoo, but it is not really necessary. Then, just follow all of the same instructions as before, applying it to your whole head.
I just used the Brazilian Keratin Therapy 30 Day Smoothing Treatment; do I have to use the Brazilian Keratin Therapy Shampoo and Conditioner?
After the 48 hour no wash period, you can use any of our Organix products safely.
Do you have any samples or coupons?
Unfortunately we do not have any coupons or samples at this time. Please check the Sunday sale papers. Frequently, stores like Walgreens and CVS run a sale or rebate on our items.
I am unsure how to use the Moroccan Argan Oil Intensive Moisture Treatment?
Please click here.
